Withdrawal Fee Policy

The Company applies a transparent fee structure to cryptocurrency withdrawals processed through the Platform.

A withdrawal processing fee may be charged for each withdrawal transaction. The applicable fee ranges from 4% to 16% of the requested withdrawal amount, depending on the individual account conditions described below.

The exact withdrawal fee applicable to the User will be clearly displayed before the User confirms the withdrawal request.

The withdrawal fee applicable to a particular User may vary within the 4%–16% range.

The applicable rate may be determined based on objective account and transaction-related factors, including:

• account type and service level;
• transaction amount and selected digital asset;
• blockchain network and associated processing costs;
• transaction history and account activity;
• operational and liquidity costs associated with processing the transaction;
• compliance and risk-management requirements applicable to the transaction;
• additional processing requirements associated with the relevant account or transaction.

Users with otherwise comparable account and transaction characteristics will be subject to the same methodology for determining the applicable fee.

Before a withdrawal is confirmed, the Platform will provide the User with a transaction summary showing:

Withdrawal Amount

amount requested by the User

Applicable Withdrawal Fee

4%–16%

Fee Amount

exact monetary or crypto-asset equivalent of the applicable fee

Net Withdrawal Amount

amount to be received after deduction of the applicable fee

The User will have an opportunity to review this information before confirming the transaction.

By confirming the withdrawal, the User acknowledges and accepts the displayed fee.

The Company will not apply an undisclosed withdrawal fee after the User has confirmed a withdrawal.

The percentage displayed to the User before confirmation constitutes the applicable Company withdrawal fee for that transaction and will not be increased retroactively after confirmation.

Any separate blockchain network charge, third-party charge or other applicable cost, where relevant, will be identified separately before confirmation whenever its amount can reasonably be determined in advance.

The Company may periodically modify its fee structure within the limits permitted by applicable law.

Changes to the general fee structure will be published through the Platform and/or the Company’s Fee Schedule and will apply prospectively.

Changes will not alter the Company withdrawal fee already accepted by the User for a previously confirmed withdrawal request.

The current withdrawal fee range and the principles used to determine the applicable rate will be made available to Users through the Platform and the Company’s publicly available Fee Schedule.

The Company is committed to presenting information regarding fees, costs and charges in a clear and understandable manner and to avoiding hidden or misleading charges.

By using the Platform and submitting a withdrawal request, the User confirms that they have reviewed the applicable withdrawal fee presented before confirmation and agree to the deduction of that fee from the withdrawal amount.

Nothing in this Policy limits any mandatory rights or protections available to the User under applicable law.